About Technical Manuals

Well written technical manuals, publications, and web sites present an image of your company to the public and to your technical audience. Well written manuals result in reduced support costs and lower product return rates. Clear, well written manuals can help your organization to:

• Increase customer satisfaction.
• Present a professional appearance for your organization.
• Reduce technical support calls.
• Reduce product returns (keeping the product sold).
• Improve your corporate image.
• Help to foster create brand loyalty.
• Enhance the out-of-box experience and product acceptance.
• Build customer satisfaction and encourage customers to return

Rowan Tree Books has produced a broad range and types of technical manuals for the oil and gas, software, and engineering industries. We have created:

• Software Reference Manuals
• QuickStart Guides
• Programmer Reference Manuals
• Product Manuals
• Installation Guides
• Operations Guides
• Standard Operating Procedures
• Whitepapers
• Product Presentations
• Medical Articles
• FAQS

Tools We Use

We are skilled in the use of a broad range of documentation tools including:

• Adobe Framemaker
• Adobe Acrobat
• In Design
• Microsoft Word
• Microsoft Power Point
• Microsoft Excel
• Visio Professional
• Adobe Photoshop
• Adobe Illustrator
• Macromedia Fireworks
• Microsoft Project

See Our Work with Hardcopy Manuals for more details about our hardcopy projects where we used these tools.

Our Methodology

Our hardcopy documentation projects follow our standard and proven documentation processes.

Our resulting documentation is delivered in a format that is pleasing to the eye, provides easy access to information, and that is written in an easy-to-understand structure and format.

Our Goals

We work with our client to identify the specific goals to be met by our technical manuals. For example, client may require one or more of the following:

• Comprehensive indexing of topics to allow for easy access to critical information.
• Consistent use of termniology.
• Clear definition of industry standard terms.
• Ability to convert hardcopy content for online usage - either into web based HTML or into PDF.
• Clear concise English that engages the reader, and encourages understanding of complex ideas.
• Cross references to related topics to reduce redundancy of information.
• Easy to maintain, easy to manage organization, styles, and templates.