Online Help

Our writers are expert in the production of online documentation for a broad range of user types and user interfaces.

Tools we use...

We are skilled in the use of a broad range of online documentation tools including:

• Robohelp
• RoboHTML
• Macromedia Dreamweaver
• Macromedia Fireworks
• Adobe Pagemill
• Adobe Framemaker

See Our Work with Online Help for more details about online help projects where we used these tools.

Our online methodolgy...

Our online projects follow our standard and proven documentaton processes. In addition to the standard process, the Design Phase of our online documentation projects can also include:

• A description of our online strategy.
• A prototype of the graphic layout of the online page.
• An outline of the information structure for the online content.

All these critical elements are detailed before we begin authoring a single word.

Our goals...

We work with our client to identify the specific goals to be met by our online projects. For example, client may require one or more of the following:

• Reduce time to find information - users can find specific information within 3 clicks.
• Provide understandable content - use concise, standard English that addresseses the knowledge base of the user.
• Increase re-usability of content - write information in a modular fashion that allows for easy, online scanning.
• Link related topics - provide quick access to related topics.
• Easy navigation - develop, test, and implement easy to use navigation scheme.
• Link information to the software for projects requiring context sensitivity.